Cancellation & Modification Policy

At Brinns, we strive to provide our customers with a seamless shopping experience, from browsing our latest collections to the moment your purchase arrives at your doorstep. We understand that plans can change, and flexibility is key. Below, you will find our Cancellation & Modification Policy designed to accommodate your needs while ensuring that we can maintain high standards of service and product quality.

Order Cancellation

  • Time Frame: Customers may cancel their order within 24 hours of placement without any charge. We aim to process and ship orders as quickly as possible, so it's crucial to cancel within this timeframe.
  • How to Cancel: To cancel an order, please contact our customer service team immediately via email or phone with your order number and cancellation request. Our team will assist you with the process.
  • Cancellation Confirmation: Once your cancellation request has been processed, you will receive a confirmation email. If your order has not been shipped, you will receive a full refund to your original method of payment within 4-5 business days.
  • Late Cancellations: Orders that have already been shipped cannot be cancelled. In this case, please refer to our Return and Refund Policy upon receipt of your order.

Order Modification

  • Eligibility for Modifications: Order modifications, including changes to the shipping address, size, color, or item quantity, are subject to the same 24-hour timeframe as cancellations.
  • How to Modify an Order: If you need to modify your order, please contact our customer service team as soon as possible with your order number and detailed information about the changes you wish to make.
  • Processing Modifications: We will do our best to accommodate your request. However, once an order is processed and prepared for shipping, modifications may not be possible. In such cases, we will communicate the next best steps to ensure your satisfaction.

Important Considerations

  • Pre-Order and Custom Items: Please note that pre-order and custom-made items are not eligible for cancellation or modification once the order has been placed, due to the specific nature of these orders.
  • Customer Responsibility: It is the customer's responsibility to provide accurate order details at the time of purchase. Brinns is not liable for errors made during the order process by the customer, but we will make every effort to accommodate changes when possible.

Contact Us

For any questions or concerns regarding our Cancellation & Modification Policy, or to initiate a cancellation or modification, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with Brinns is as smooth and enjoyable as possible.

Thank you for choosing Brinns for your fashion needs. We appreciate your understanding and cooperation with our policies, designed to ensure a seamless experience for all our valued customers.