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Returns & Refund Policy

At Brinns, our commitment is to ensure you are delighted with your purchase. We understand that there may be times when an item doesn't quite meet your expectations. That's why we've established a straightforward and customer-friendly Return and Refund Policy. Here’s everything you need to know about returning or exchanging an item with Brinns.

Return and Exchange Policy

  • Time Frame: You have 14 days from the date you receive your item to decide if it's right for you. We offer hassle-free returns and exchanges within this period.
  • Condition for Return/Exchange: Items must be returned in their original condition: unworn, unwashed, with all tags attached, and in their original packaging to qualify for a return or an exchange.
  • How to Initiate a Return or Exchange: To start a return or exchange process, simply reach out to our customer support team through our website or by sending an email with your order details and the reason for the return or exchange. We’ll take it from there.
  • Exchange Availability: We’re happy to exchange any item for a different size or color, subject to stock availability. If the item you want is out of stock, we will proceed with a refund in accordance with our Refund Policy below.

Refund Policy

  • Return Shipping Costs: At Brinns, we value your satisfaction above all else. That’s why we cover all return shipping costs, making the process free and convenient for you.
  • Refund Processing: Once we receive your returned item and it passes inspection, your refund will be processed. Refunds are issued to the original method of payment within 4-5 business days.
  • Refunds for COD: For purchases made via Cash on Delivery (COD), we will issue your refund directly to the bank account you provide. Simply email us your account details, and we'll handle the rest, ensuring a smooth and timely refund process.
  • No Deductions: Since Brinns covers return shipping costs, you’ll receive a full refund, without any deductions, for all eligible returns.

Contact Us

Should you have any questions or need further assistance regarding our Return and Refund Policy, our dedicated customer service team is here to help. We’re committed to ensuring your shopping experience with Brinns is enjoyable and satisfying. Simply email us at:- web.brinnsretail@gmail.com

Thank you for choosing Brinns for your fashion journey. We value your trust and look forward to delighting you with our collections.